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SERVICES
Enhanced
Our enhanced support package contains everything found in 'Complete' but with bespoke added extras. Options include:
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• A support contract based on your companies needs
• Flexible support hours. Do you start earlier, finish later, or need weekend support?
• Direct Dial to your allocated support engineer
• Inclusive Hardware Support
• Fast 1/2 hour response for critical service and desktop support
• Up to 8 hour response for desktop support
• Built in Consultancy Hours
• New installations utilising our direct supplier pricing
(new PC’s, Servers, Hubs etc)
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Full 3rd Party Supplier Managed Service
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Complete
Our complete support package which suits the majority of companies
• Full Software Support
(Maintenance & Consultancy)
• Software and configuration repairs, error correction and config resolutions
• Diagnose and resolve demonstrating errors, faults or viruses
• Hardware fixing on-site
(Additional Charge)
• Fast 4 hour response for critical service support
• Up to 8 hour response for desktop support
• Helpdesk system with telephone and email support
(8.30am – 6pm, Monday to Friday)
• New installations utilising our direct supplier pricing (new PC’s, Servers, Hubs etc)
Basic
Our Ad-hoc support solution for one off installations and fixes
• Full IT Support
(Maintenance & Consultancy)
at our standard rates
• Software and configuration repairs, error correction and configuration fixing
• Diagnose and resolve faults or viruses, competitive call out rates
• Assist any Critical Hardware Support
• Telephone / Email Help Desk support
(9am – 5:30pm, Monday to Friday)
Maintenance
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