SERVICES

Enhanced

Our enhanced support package contains everything found in 'Complete' but with bespoke added extras. Options include:

• A support contract based on your companies needs

• Flexible support hours. Do you start earlier, finish later, or need weekend support?
• Direct Dial to your allocated support engineer

• Inclusive Hardware Support

• Fast 1/2 hour response for critical service and desktop support

• Up to 8 hour response for desktop support
• Built in Consultancy Hours
• New installations utilising our direct supplier pricing
(new PC’s, Servers, Hubs etc)

  • Full 3rd Party Supplier Managed Service

Complete

Our complete support package which suits the majority of companies


• Full Software Support

(Maintenance & Consultancy)
• Software and configuration repairs, error correction and config resolutions
• Diagnose and resolve demonstrating errors, faults or viruses

• Hardware fixing on-site

(Additional Charge)
• Fast 4 hour response for critical service support

• Up to 8 hour response for desktop support
• Helpdesk system with telephone and email support

(8.30am – 6pm, Monday to Friday)
• New installations utilising our direct supplier pricing (new PC’s, Servers, Hubs etc)

Basic

Our Ad-hoc support solution for one off installations and fixes

 

• Full IT Support

(Maintenance & Consultancy)

at our standard rates

• Software and configuration repairs, error correction and configuration fixing

• Diagnose and resolve faults or viruses, competitive call out rates

• Assist any Critical Hardware Support

• Telephone / Email Help Desk support

(9am – 5:30pm, Monday to Friday)

Maintenance