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Maintenance

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Enhanced

Our enhanced support package contains everything found in 'Complete' but with bespoke added extras. Options include:

  • A support contract based on your companies needs

  • Flexible support hours. Do you start earlier, finish later, or need weekend support?

  • Direct Dial to your allocated support engineer

  • Inclusive Hardware Support

  • Fast 1/2 hour response for critical service and desktop support

  • Up to 8 hour response for desktop support

  • Built in Consultancy Hours

  • New installations utilising our direct supplier pricing

  • (new PC’s, Servers, Hubs etc)

  • Full 3rd Party Supplier Managed Service

Complete

Our complete support package which suits the majority of companies

 

  • Full Software Support

  • (Maintenance & Consultancy)

  • Software and configuration repairs, error correction and config resolutions

  • Diagnose and resolve demonstrating errors, faults or viruses

  • Hardware fixing on-site

  • (Additional Charge)

  • Fast 4 hour response for critical service support

  • Up to 8 hour response for desktop support

  • Helpdesk system with telephone and email support

  • (8am – 6pm, Monday to Friday)

  • New installations utilising our direct supplier pricing (new PC’s, Servers, Hubs etc)

Basic

Our Ad-hoc support solution for one off installations and fixes

 

• Full IT Support

(Maintenance & Consultancy)

at our standard rates

• Software and configuration repairs, error correction and configuration fixing

• Diagnose and resolve faults or viruses, competitive call out rates

• Assist any Critical Hardware Support

• Telephone / Email Help Desk support

(9am – 5:30pm, Monday to Friday)

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