MAINTENANCE

Our enhanced support package contains everything found in 'Complete' but with bespoke added extras. Options include:

A support contract based on your companies needs
Flexible support hours. Do you start earlier, finish later, or need weekend support?
Direct Dial to your allocated support engineer
Inclusive Hardware Support
Fast 1/2 hour response for critical service and desktop support
Up to 8 hour response for desktop support
Built in Consultancy Hours
New installations utilising our direct supplier pricing
(new PC’s, Servers, Hubs etc)
Full 3rd Party Supplier Managed Service

Our complete support package which suits the majority of companies

Full Software Support
(Maintenance & Consultancy)
Software and configuration repairs, error correction and config resolutions
Diagnose and resolve demonstrating errors, faults or viruses
Hardware fixing on-site
(Additional Charge)
Fast 4 hour response for critical service support
Up to 8 hour response for desktop support
Helpdesk system with telephone and email support
(8am – 6pm, Monday to Friday)
New installations utilising our direct supplier pricing (new PC’s, Servers, Hubs etc)

Our Ad-hoc support solution for one off installations and fixes

• Full IT Support

(Maintenance & Consultancy)

at our standard rates

• Software and configuration repairs, error correction and configuration fixing

• Diagnose and resolve faults or viruses, competitive call out rates

• Assist any Critical Hardware Support

• Telephone / Email Help Desk support

(9am – 5:30pm, Monday to Friday)

Maintenance